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Customer Service

We at HotelRes™ understand the importance of being able to speak with someone when making your travel plans. Therefore, our Bay Area Lodging Experts are on hand to assist you with your reservation and travel needs. Benefit from our extensive first hand knowledge of the hotels we represent when making your decision.

Reservations Assistance

Silicon Valley Reservations (SVR): Call toll free 877-925-0101 or 510-628-4440 or fax to 510-628-9022

San Francisco Reservations (SFR): Call toll free 800-677-1500 or 510-628-4450 or fax us at 510-628-9025

To modify or cancel an existing reservation

Please call a Lodging Expert at the above numbers and have your SBR number available for reference.

Technical Assistance

Our Web staff can help you with any questions about the functionality of the HotelRes site. Contact us at support@hotelres.com.

Feedback

Tell us what you think about our services. We're always interested in your thoughts and suggestions. Many changes or improvements to our Website or Call Center Services come from feed back by users like you. Send ideas and comments to feedback@hotelres.com

Or mail to:
Topaz Hotel Services
360 22nd Street, Suite 300
Oakland, CA 94612

 
       
To change or cancel a reservation please call (877) 243-8072 or e-mail resdesk@hotelres.com.

Topaz Hotel Services, LLC, Oakland, California
Copyright © 1994-2014 Topaz Hotel Services; all rights reserved.